Privacy Policy

Information we collect

Malia Heath Consulting may collect information that you voluntarily provide when you complete a pre-call form, submit another website form, send an email, or otherwise communicate through this website.

The information you provide may include:

• Your name.
• Your email address.
• Your organization name.
• Your organization’s website.
• Information about your organization, including team size, stage, timing, and the situation prompting your inquiry.
• Information about operating strain, responsibilities, decisions, communication, execution, or support needs.
• Information about how you were referred to Malia Heath Consulting.
• Any other information you choose to include in a form or message.

Please do not submit highly sensitive personal information, financial account information, passwords, medical information, or other confidential personal data through website forms.

Information collected automatically

When you visit this website, certain technical information may be collected automatically by Squarespace, analytics providers, or other website service providers.

This information may include:

• Browser and device type.
• Operating system.
• Internet Protocol address.
• General geographic region.
• Pages viewed and time spent on the website.
• Referring website or traffic source.
• Interactions with buttons, forms, links, or other website features.

This information is generally used to understand website performance, improve the visitor experience, identify technical issues, and understand how people find and use the site.

How information is used

Information collected through this website may be used to:

• Review inquiries and pre-call forms.
• Understand the presenting situation described by a prospective client.
• Determine whether Malia Heath Consulting appears to fit the situation described.
• Determine whether a fit conversation would be useful.
• Schedule and prepare for fit conversations.
• Respond to inquiries and provide requested information.
• Provide agreed consulting or advisory services.
• Maintain appropriate business records.
• Improve the website, services, and client experience.
• Protect the website and business from fraud, misuse, or security threats.
• Comply with applicable legal and professional obligations.

Pre-call form information

Information submitted through the pre-call form is used to understand the presenting situation, review potential fit, and determine whether a fit conversation would be useful.

The pre-call form is not an operational assessment or diagnostic. Information submitted through the form reflects your description of the situation and does not establish findings, recommendations, readiness determinations, or conclusions about the organization.

Submitting the form does not create a consultant-client relationship, guarantee a fit conversation, or obligate either party to begin an engagement.

A consultant-client relationship begins only after both parties have agreed to written engagement terms.

Referral partner information

Some prospective clients are introduced to Malia Heath Consulting by a referral partner or other professional contact.

If you identify a referring partner and expressly authorize Malia Heath Consulting to provide that partner with the standard referral status update, Malia Heath Consulting may provide limited information about the status of the referral.

The standard referral status update does not include confidential information, detailed information from a fit conversation, diagnostic findings, recommendations, or information about the substance of an engagement.

If you do not provide authorization, Malia Heath Consulting will not provide the referring partner with that status update unless disclosure is otherwise required or permitted by law.

Email communications

When you submit an inquiry or pre-call form, Malia Heath Consulting may use your email address to respond to your request and communicate about a potential or active business relationship.

If you separately choose to receive Insights, announcements, newsletters, or other marketing communications, you may unsubscribe at any time by using the unsubscribe option included in those communications or by contacting Malia Heath Consulting directly.

Unsubscribing from optional marketing communications does not prevent necessary administrative communication related to an inquiry, agreement, referral, or active engagement.

Cookies and analytics

This website may use cookies and similar technologies that help the website function, remember preferences, understand traffic, and measure website performance.

Cookies are small data files stored on your device. Some cookies are necessary for the website to operate. Others may support analytics or other optional functions.

You may be able to manage cookies through the website’s cookie banner or your browser settings. Disabling certain cookies may affect how some website features function.

If Google Analytics is enabled, Google may process information about how visitors use this website. Google maintains its own privacy practices and controls for information processed through its services.

Service providers

Malia Heath Consulting may use third-party service providers to host the website, receive form submissions, analyze website traffic, schedule meetings, manage communications, store business information, or support other business functions.

These providers may include:

• Squarespace for website hosting, blog functionality, and form functionality.
• Google services for analytics, email, storage, or business administration.
• Calendly or another scheduling provider when scheduling is offered.
• LinkedIn when visitors follow external links to Malia Heath Consulting’s public profile or content.
• Other professional or technology service providers reasonably needed to operate the business.

These providers maintain their own privacy policies and may process information according to their own terms. Information is shared only as reasonably necessary to operate the website, respond to requests, provide services, or meet legal obligations.

When information may be disclosed

Personal information may be disclosed when reasonably necessary to:

• Operate the website and provide requested services.
• Carry out an authorized referral status update as described in this policy.
• Comply with applicable law, regulation, legal process, or governmental request.
• Protect the rights, property, security, or safety of Malia Heath Consulting or others.
• Investigate suspected fraud, misuse, or unlawful activity.
• Complete a business reorganization, transfer, merger, or sale, subject to appropriate protections.

Data retention

Personal information is retained only for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, maintaining business records, fulfilling contractual obligations, administering referral relationships, resolving disputes, and complying with legal requirements.

Retention periods may vary depending on the type of information, the nature of the relationship, and applicable legal or business obligations.

Data security

Malia Heath Consulting uses reasonable administrative and technical safeguards intended to protect information submitted through this website.

No method of electronic transmission, storage, or online communication is completely secure. Absolute security cannot be guaranteed.

Your choices

Subject to applicable law and legitimate recordkeeping obligations, you may request to:

• Learn whether Malia Heath Consulting holds personal information about you.
• Access information you previously submitted.
• Correct inaccurate or incomplete information.
• Request deletion of information where appropriate.
• Withdraw consent for certain uses or disclosures of your information.
• Unsubscribe from optional marketing communications.

A reasonable verification process may be required before a request is completed.

External links

This website may link to third-party websites, platforms, publications, partner websites, or other external resources.

Malia Heath Consulting does not control and is not responsible for the privacy, security, content, or practices of those external services.

Visitors should review the privacy policies of external websites before providing personal information.

Children’s privacy

This website and the services of Malia Heath Consulting are intended for businesses, founders, organizational leaders, professionals, and other adults.

The website is not directed to children under 13, and Malia Heath Consulting does not knowingly collect personal information from children under 13 through this website.

If you believe a child has submitted personal information through this website, please contact Malia Heath Consulting so the information can be reviewed and deleted where appropriate.

Changes to this policy

This Privacy Policy may be updated periodically to reflect changes in the website, services, technology, business practices, referral processes, or legal requirements.

The updated version will be posted on this page with a revised “Last updated” date.

Contact

Questions, concerns, or requests regarding this Privacy Policy may be directed to: