What Makes Work Transferable Across an Organization?
Work can move from one person to another without becoming truly transferable. This Insight examines the conditions that let the next person act without repeatedly going back upstream for context, authority, clarification, or approval.
The Difference Between a People Problem And a Structure Problem
Repeated performance problems do not always begin with the person involved. When the same missed handoffs, unclear decisions, workarounds, or founder interventions continue across different people, the operating structure deserves examination too.

